Dear Roker Report,
I cancelled my season ticket for 20-21 in January, in person at the ticket office. I also cancelled my direct debit at the bank.
Although I’ll still be going, I didn't want the club to have my money up front.
I’m a little disgusted at the fact season ticket holders have to wait 2 months for a refund. (I know a lot of non-league clubs have already paid back)
Checking my bank balance after it seemed a little light, I noticed a direct debit from Sunderland.
Checking with the bank, and although they acknowledged that my DD was cancelled, they informed me Sunderland had set a new authority up. Querying how, they said it was under a slightly different name hence why they released my funds.
They can’t claim it back, which I think they should.
The biggest headache is if you email Sunderland, an automatic generated reply comes back saying due to Corona virus we’re shut. It has an email and phone on. Both the same messages.
I’ve logged onto Ticketmaster and guess what, it re directs you to SAFC.COM and so the vicious circle begins.
Meanwhile the club now has my refund for 2 months (that’ll be interesting try to claim that back) and also another £97.00.
This club stinks now. You cant talk to anyone, no replies to anything.
Any ideas Roker Report?
Ed’s Note [Tom]: Hi, M, hope you’re safe and well. I’d go back to your bank and ask them to provide a refund. Under the Direct Debit Guarantee, “if an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.” The football club have made an error if you can prove you asked to cancel your season card payments. All the best, I hope you get your money back.
Dear Roker Report,
Kevin Ball would be a good choice as our new academy manager.
Ed’s Note [Tom]: Hi Les, I hope you’re safe and well. I think Kevin Ball definitely needs to be better utilised by the club, and perhaps the role you mentioned might be one he’d thrive in. Ball needs to be involved in football-making decisions - perhaps as some kind of Director. He understands the type of character and commitment it takes to be a success on Wearside - the club should use his experience, tenacity, and passion to greater effect.