Fan Letters: Issues with the club’s website & is now really the time for a change in manager?

Dear Roker Report,

I have bought many streaming passes but only recently did I think I had cracked the system as if you followed their instructions you just got into a ‘log in’ loop. So, as you would expect, they’ve just changed the system and again it it puts you into a log in loop. If others are having the same problem, the process is as follows.

Log in as an existing user but DON’T then click the white arrow as it tells you.

Instead then click the NEW USER tab and it takes you through to the payment screen.

Bingo.

Whoever does the software should be paying the club as it must be losing them customers. They also need to go on a “ How to write simple instructions course”.

Bill Dodds

Ed’s Note [Gav]: The club’s entire website, not just the video section, is awful to navigate and out of date. It’s not customer friendly and unless you’re tech savvy, you’ll struggle with the whole log in/buying stream pass issue.

Photo by Ian Horrocks - Sunderland AFC via Getty Images

Dear Roker Report,

I did not renew my season ticket this season and did not receive my refund for last season.

I think it is time for a change of manager as he’s brought in a few players, but is sticking to the same ones week in and week out.

Time to change him now before we end up in the third division for another season.

Joe Coyne

Ed’s Note [Gav]: I’m all for a change in manager if it means there’s a complete change in the club’s footballing structure. If that’s not forthcoming then just swapping one manager for another is very short-termist and counterproductive.

My great hope is that when/if we get new ownership, they completely rip it up on the football side and give this great club and academy a chance to thrive not just now, but in the short and long term future.

I wrote this article last week which goes into the subject at length - give it a read!