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Fan Letters: Sunderland streaming special!

Fans across the world are encountering difficulties in accessing the SAFCSEE match streaming service. Malcolm, Neil and Antonio share their tips for other supporters to try, while Steven’s resigned to listening to Barnesy and Benno! Got something to say?!

Sunderland Pre-Season Training Camp - Day 3 Photo by Ian Horrocks/Sunderland AFC via Getty Images

Dear Roker Report,

I have also found SAFSEE frustrating with the same problem as Dave Parker regarding my logging in then immediately being asked to log in again. Eventually I discovered that if I sign in using Microsoft Edge rather than Google Chrome I have no problems. It might be worth Dave trying another browser.

The other problem which took me ages to work out was that if I follow the link for existing account holders there is no way to purchase a pass. Now I just ignore that link and click on the video link to purchase a pass.

Malcolm Dawson

Ed’s Note [Martin]: Thanks for sharing that tip Malcolm, hopefully it helps Dave. I’ve experienced all sorts of problems of this sort myself this season – while the club are investing in the commentary etc, it would also be nice for them to solve these issues, which are immensely frustrating.

Dear Roker Report,

Reading the letter from Dave Parker, I also have had some issues with streaming passes.

After logging into my account from the SAFC website and buying the pass I have then had the same problem with the continual returning to the login screen after clicking on the StreamPass play button to access the stream when using Safari.

The only way I could get round it was by staying logged in after buying the pass, switching browsers to Chrome, then going to the SAFC website again and clicking on the StreamPass play button. This has always worked for me and the stream plays without any problems.

I also contacted the streaming service for help way back in 2018 and they suggested switching browsers to Chrome as there were issues with Safari.

I’ve never tried streaming on my iPad or iPhone, I always use my iMac and since being advised that there were issues with Safari I’ve always bought the pass logged in on Safari simply because I find it easier to use Keychain and then used Chrome for streaming.

Neil Davison

Ed’s Note [Martin]: Thanks for the letter Neil – there are a multitude of problems with it, it seems. I have a Mac and use Chrome without many problems – last season, however, I was able to log in directly through my TV, now that doesn’t work, so I have to plug the computer into the TV set. Not the biggest problem in the world, but it just illustrates that the system’s far from perfect.

Dear Roker Report,

I’m a season ticket holder, with a pass to watch home matches. Unfortunately I am not getting to see the games due to Buffering and off-line issues. I only managed to watch about 20 minutes of Saturday’s match before giving up, and listened to radio.

Steven Summerill

Ed’s Note [Martin]: Hi Steven, thanks for the email. I have to say this is the only thing that hasn’t been a problem for me this season – the stream has been pretty stable and consistent. If I were you, I’d call your broadband provider to check your speeds. You can also use a website or app called Speed Test. iFollow (which I know we don’t use) specifies you need at least 5mbps of download speed, while good quality video needs around 25mbps. Hope you get it sorted soon – and I hope there’s something worth watching, too!

Dear Roker Report,

Having had problems with streaming initially, I have discovered reason: the Safsee page is incorrect.

It states after you have paid for game press the button above saying match stream.

But all that does is getting you back to signing in. Where you have to be is on the page showing home ... Live that’s in two halves – top half stream, bottom half commentary. This page then starts to stream about 15 minutes prior to match start.

Antonio Prenelle

Ed’s Note [Martin]: Thanks for the tip Antonio, I’ll certainly try that on Saturday. Hopefully it helps others out too.

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